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cuEngage

Engage your members, your staff and your community
2020/2021
Online

About cuEngage 2021

Matrix Head

For cuEngage 2021, we put together a series of online workshops based on helping you face the reality of your changing member needs and show you how to get the most out of your digital strategy – a topic you told us was more important than ever since the pandemic. 

We put together a jam packed schedule of events across 2021 that we hope you enjoyed and found informative.

You can catch up on recordings of all sessions below:

Watch the 2021 cuEngage events

HOW THE IRISH PUBLIC RATE CREDIT UNIONS

Wellington IT will present findings from our ROI national survey on the Irish public's perception of Credit Union’s online abilities including, factors that influence a member to join a Credit Union and the importance of an online presence for the financial sector.

HOW THE BRITISH PUBLIC RATE CREDIT UNIONS

Wellington IT will present findings from our UK national survey on the British public's perception of Credit Union’s online abilities including, factors that influence a member to join a Credit Union and the importance of an online presence for the financial sector. 

OPEN BANKING

Wellington IT CTO, Ian Glenn, will walk through our approach to Open Banking and the opportunities this presents for Credit Unions. Ian and Alan Adair, Digital Team Lead, will then demo the new loan applications integration and how this will work for Credit Unions

A SPOTLIGHT ON THE CANADIAN MARKET

Declan Colfer, MD at Wellington IT, will host a Q&A session with Don Coulter, CEO of Concentra Bank(servicing CUs across Canada) and former CEO of Coast Capital Savings CU. In this session Don will provide a Canadian perspective on the global pandemic and how Credit Unions can elevate their digital strategy.

DEVELOPING A DIGITAL STRATEGY (IRELAND)

This session will aim to highlight the importance of a digital strategy for Credit Unions and crucially show you how to put one together, using a real example from Michael Branagan, CEO of Community Credit Union.

We'll also have Paul Kennedy, from Bayberry, advice on building a strategy based on his experience of the banking industry. 

DEVELOPING A DIGITAL STRATEGY (UK)

Paul Rooney from Constituent Associates, will walk you through aframework for developing a digital strategy for your Credit Union. We'll also have Geoff McKay, Business Development Officer at Central Liverpool Credit Union who will share their experience of rolling out a digital strategy during a pandemic!

HOW A CLOUD MODEL CAN ELEVATE YOUR CREDIT UNION

Our ITMS Manager, Andy Higgs shows you how a cloud model could work for your Credit Union. Andy highlights the many benefits of moving your Credit Union to the cloud and how this impacts the landscape of your future IT roadmap, with a focus on the security and Business continuity, as well as a snapshot of what the future holds with moving to the cloud.

HOW TO EFFECTIVELY MARKET YOUR DIGITAL SERVICES

Having digital services is only half the battle. If Credit Unions want to be successful, they must market those services to their members! ​In this session, Liam O'Doherty from Gurranbraher Credit Union, Klaire Klos from Scottish Police CU and Padraig Power from HSSCU will walk you through their tips on how to effectively market your digital services to your members!

DEMO: WHAT'S NEW WITH CUMOBILE?

Well-ITs Product Manager, Clare McCavanagh and Alan Adair, our Digital Development Lead, will discuss the latest updates to our mobile banking app, cuMobile. There will also be an opportunity to watch a demo of these updates including Push Notifications, Kiosk & cuOnline+ Login and Biometrically signing documents, followed by a Q&A

2022 PRODUCT ROADMAP LAUNCH

Join Wellington IT's CTO, Ian Glenn and Product Manager Clare McCavanagh as they launch our 2022 product roadmap. In this session Ian will explain our roadmap strategy, how customer engagement is key to developing the roadmapas well as pull out some of the key products and services being delivered in 2022. 

HOW TO REACH MEMBERS THROUGH VIDEO MARKETING

Join  Access Credit Union’s Marketing Manager, Dominic Casey as he walks you through video marketing for the modern Credit Union!  

In this session, Dominic will talk about the video marketing strategy for Access Credit Union including the history of how they started producing their videos in-house. 

CUENGAGE ATTENDEE FEEDBACK

Check out this short video of feedback about cuEngage. Attendees included all roles within the Credit Union sector. Remember, cuEngage is open for ANYONE within the Credit Union sector to join - they're not exclusive to Wellington IT customers.

About cuEngage 2020

cuengage pic

Is your manual workload making you FURIOUSER and FURIOUSER? And, how has your digital strategy changed since the pandemic? 

Over 2020, we worked with Credit Unions across both the UK and Ireland to put together a series of online workshops for cuEngage to help address these issues. 

We hope you enjoy the videos of these workshops below...and end up grinning like the Cheshire cat!

Watch the 2020 cuEngage events

2021 Product Roadmap Launch

Walk through the 2021 Product Roadmap as voted on by Wellington IT customers. Our CTO Ian Glenn talks through How the roadmap was developed and some of the key products to expect! 

DECISION-AS-A-SERVICE

DAAS helps your Credit Union make smarter lending decisions and streamline your daily operations. Here's how!

CUMOBILE APP

Voted the number 1 item at cuEngage 2019, we're thrilled to showcase the brand NEW mobile app, cuMobile! 

DIGITAL MEMBER JOURNEY

Step into the member journey and discover how you can bring digital services to enhance user experience and improve your own operations!

TEACH ROUTINES

Put the power of Scion in your hands by learning how to automate your manual tasks

TASK AUTOMATIONS

Learn some of the top tasks that you can be automated within Scion from Core CU.

ALERTS

Create your own Alerts within Scion inc. Popups, Email, Text messages and so much more!

REPORTING

Learn about all of the reporting features available in our reporting tool, cuInsight

CASH CONTROL


Hear from MFCU about the massive time savings that cash control can offer

AUTOMATIONS

Scion already has hundreds of automations built-in. See how they can work for you.

Bonus: SHARED SERVICES

A quick walk-through on how we monitor and manage our Shared Services infrastructure.

Bonus: ID VERIFICATION

Watch a short demo of our newly released ID verification feature in digital member onboarding