Gurranabraher Credit Union has been the financial partner of choice for its members since 1963. Their mission is to provide a friendly, courteous, and complete financial service to their members for the overall benefit of their community, and to promote best practice in everything they do.
The core financial system offered by Wellington IT gives Gurranabraher access to vital member information, and using this data allows them to predict what a member needs - before the member even knows they need it. This allows Gurranabraher to become proactive and attentive, doing things like:
Improving technological offerings mean people now see the Credit Union as a real alternative to traditional banking. Gurranabraher have seen an increase in useage of both mobile and online services, leading to a 35% increase in the number of digital transactions.
Gurranabraher also sees an average if 16,000 EFT transactions per month, and has seen a 66% increase in debit card transactions, showcasing how their members have embraced the improved convenience of digital offerings.
The relaunch of Gurranabraher's new website heralded a huge change in the way their members interacted with the Credit Union. They implemented an easy-to-use online loan application form, which so far has seen their members apply for €1.7 worth of loans in one year - 12% of their total applications.
The ability to apply online means that members who don't find it easy to call into the Credit Union can still access their full range of services. It also makes Gurranabraher's application process much more efficient.