Tallaght West Credit Union has been part of their community for the last 33 years. With savings in excess of €38 million, loans of almost €16 million and 17,000 members, Tallaght West are one of the largest community Credit Unions in Dublin, and the only financial provider located within its common bond.
In order to ensure minimal disruption to IT provision and member services throughout the move, Tallaght West looked to their Credit Union software provider.
From the beginning of the planning, the team at Wellington IT were a core part of the project team, working alongside Credit Union staff to ensure that what they needed was delivered on time, and that neither moving out or moving back in caused any more stress or disruption than necessary for anyone involved.
The new and improved Tallaght West Credit Union now has a host of options when it came to increasing member interaction and driving member engagement. An investment in their digital and online strategies meant that members no longer had to come into a branch, but improved branch quality and layout meant that when they did, their experience was much more positive, private, and customer focused.
All of the different ways that Tallaght West Credit Union have found of connnecting with their members are plugged into their core Credit Union system, meaning they can keep track of their members not just by their financial transactions, but through their engagement and interactions.